Bite your tongue:
Sometimes, when people ask me to do things like water the poinsettias in the lobby or bring some coffee into the meeting, I have to look at a little note that I keep in my purse. I made the little note for myself back in August when I decided to be a receptionist so I could write a book.
The little note says, “What is UP, college degree?”
After I look at it, I always feel much better.